Refund policy

RETURN & REFUND POLICY

At Stand Theory, we want you to feel confident when shopping with us. If there is an issue with your order, we're here to help.

1. RETURNS

You may request a return if:

• The product arrives damaged.
• The product is defective or does not work as intended.
• You received the wrong product.
• The product received is significantly different from what was ordered.

Return requests should be submitted within 7 days of receiving your order.

To request a return, email us at standtheory.store@gmail.com with your order number and clear photos/videos showing the issue.

2. NON-RETURNABLE ITEMS

Products that have been used, damaged after delivery, altered, or returned without their original condition may not be eligible for a return.

Certain products may also be non-returnable for hygiene or safety reasons. If a product has specific return restrictions, they will be mentioned on its product page.

3. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:
• Your order number
• A description of the issue
• Clear photos or a short video of the product and packaging

We will review your request and, where applicable, arrange a replacement or refund.

4. REFUNDS

Once your return/refund request is approved, we will process the applicable refund.

For prepaid orders, refunds will generally be issued to the original payment method.

For Cash on Delivery (COD) orders, we may request valid bank/UPI details to process an approved refund.

Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account.

5. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at standtheory.store@gmail.com.

Orders that have already been processed, shipped, or handed over for delivery may not be eligible for cancellation.

6. SHIPPING COSTS

Stand Theory currently offers FREE STANDARD SHIPPING on eligible products within India.

If a return is approved because the product was damaged, defective, incorrect, or otherwise qualifies under this policy, Stand Theory will provide the appropriate resolution.

7. CONTACT US

For return, refund, replacement, or cancellation questions, contact:

Email: standtheory.store@gmail.com

Please include your order number so we can assist you quickly.

Stand Theory reserves the right to review each return and refund request individually and determine eligibility according to this policy and applicable laws.